Aitem Store

At Aitem Store, we want you to feel confident when shopping with us. Please review our return and refund policy before placing an order.

1. 7-Day Return Policy

You may request a return within 7 calendar days of receiving your order.

To request a return, please contact our customer service team through our Contact Us page within this period.

Your return request must include:

• Your order number
• The item you wish to return
• The reason for your return
• Photos of the item, if it arrived damaged, defective, or incorrect

Submitting a request does not automatically authorize a return. Please wait for our return instructions before sending any items back.

2. Return Eligibility

For change-of-mind returns, items must generally meet the following conditions:

• Unused, unworn, and unwashed
• In their original condition
• With original tags and packaging, where applicable
• Accompanied by proof of purchase

Items that show signs of wear, washing, alteration, or customer-caused damage may not qualify for a change-of-mind return.

These conditions do not limit your rights under applicable consumer protection laws.

3. Non-Returnable Items

For change-of-mind returns, certain products may be excluded where permitted by law, including:

• Personalized or custom-made products
• Gift cards
• Personal hygiene products that cannot be returned for health or hygiene reasons
• Items specifically identified as final sale before purchase, where legally permitted

These exclusions do not affect your statutory rights relating to defective, damaged, or incorrectly supplied products.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible through our Contact Us page.

Please provide your order number and clear photos showing the issue, where possible.

We will review the issue and offer an appropriate resolution, which may include a replacement, repair, or refund, as required by applicable law.

5. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping costs. Any applicable return shipping requirements will be communicated during the return authorization process.

If an item is defective, damaged upon arrival, or incorrectly supplied, we will handle return shipping responsibilities in accordance with applicable consumer protection laws.

Please do not send products to an address without first receiving return instructions.

6. Refunds

Once an authorized return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method unless otherwise agreed or required by law.

The time it takes for funds to appear in your account may depend on your payment provider or financial institution.

Any refunds required by applicable law will be processed within the legally required timeframe.

7. Exchanges

If you would like a different size, color, or style,